Privacy Policy – Lumiseek

PRIVACY POLICY

This Privacy Notice for Lumiseek (“Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your information when you use our services (“Services”), including:

Visiting our website at http://www.lumiseek.com, or any website of ours that links to this privacy notice.
Downloading and using our mobile application (Lumiseek) or any other application of ours that links to this privacy notice.
Engaging with us in other related ways, including sales, marketing, or events.

We reserve the right to make changes to this Privacy Policy at any time. If material changes are made—especially those affecting your rights or the legal basis for processing your data—we will notify you directly and, where required by law, obtain your consent before such changes take effect. The ‘Last Updated’ date reflects the latest version of this policy

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when registering for the Services, using features, or contacting us. This information includes:

Personal Information:

Name
Phone number
Email address
Job title
Mailing address
Contact or authentication data
Usage data
Community name
Gender
Date of birth
Profile picture

Sensitive Information and Usage Data:

Log data (IP address, browser type, device information, etc.)
Geolocation data (subject to device settings)
Mobile device access (camera, storage, etc.)
Push notifications (if enabled)
Interaction and engagement data (e.g., time spent on features, in-app activity, etc.)

Payments: Lumiseek now accepts payments from users. Payment transactions are securely processed through third-party payment providers (e.g., Stripe, Razorpay). We do not store your payment details but may collect transaction-related information for security, compliance, and record-keeping purposes.

2. HOW WE PROCESS YOUR INFORMATION

We use your information to:

Facilitate account creation and authentication
Deliver and improve our Services
Respond to inquiries and provide customer support
Manage orders, payments, and refunds
Enable user-to-user communications
Ensure security, fraud prevention, and compliance with laws
Personalize user experience and provide tailored recommendations
Improve our application through analytics and research
Send updates, marketing, and promotional communications (with opt-out options)
Detect, investigate, and prevent fraudulent activities or misuse

3. LEGAL BASES FOR PROCESSING

We process your information based on:

Consent (e.g., for marketing communications, optional features)
Contractual necessity (e.g., providing Services, fulfilling transactions)
Legal obligations (e.g., tax compliance, regulatory requirements)
Legitimate interests (e.g., fraud prevention, improving security and user experience)

4. INFORMATION SHARING

We may share your information with:

Authorized users and organizations (e.g., your employer or affiliated organizations)
Third-party service providers (e.g., hosting, payment processing, analytics, cloud storage)
Legal authorities (if required by law or to protect our rights)
Corporate affiliates (if involved in mergers, acquisitions, or partnerships)
Advertising and marketing partners (only with user consent)

We do not sell your personal information to third parties.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Enhance user experience
Analyze trends and usage patterns
Provide personalized content and recommendations
Enable authentication and security features

You can manage cookies in your browser settings and opt out of certain tracking features.

6. DATA RETENTION

We retain your data as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations (e.g., tax and audit requirements)
Resolve disputes and enforce agreements

If your account remains inactive for six (6) months, we may delete your data unless required otherwise by law.

7. DATA SECURITY

We are ISO/IEC 27001:2022 certified, demonstrating our commitment to maintaining the highest standards of information security. Our certification reflects that we have implemented a comprehensive set of technical and organizational controls in line with the ISO 27001:2022 standard to protect your data against unauthorized access, loss, or misuse.

Our Information Security Management System (ISMS) includes regular risk assessments, strict access controls, robust encryption protocols, proactive vulnerability management, and well-defined incident response procedures. Data is encrypted both in transit and at rest using industry-standard cryptographic techniques. We enforce the principle of least privilege, implement multi-factor authentication (MFA), and maintain continuous security monitoring across our infrastructure.

While we are dedicated to maintaining a high level of security, no system can provide absolute protection. We strongly encourage users to adopt best practices—such as using strong, unique passwords, enabling MFA, and regularly updating software and devices—to help mitigate potential risks.

8. CHILDREN’S PRIVACY

Our Services are not intended for users under 18. We do not knowingly collect data from children under 18. If we discover such data, we will promptly delete it. Parents or guardians who believe their child has provided personal information may contact us for removal requests.

9. INTERNATIONAL DATA TRANSFERS

Lumiseek and its affiliated entity, Vyas Cancer Research Park (VCR Park) in India, may process your data in multiple locations. We apply safeguards—such as data encryption and standard contractual clauses—to ensure compliance with applicable privacy laws. If data is shared between the organizations, VCR Park will only receive deidentified information to protect your privacy.

10. USER RIGHTS AND CHOICES

You have the right to:

Access and review your data
Correct inaccuracies in your data
Request deletion of your data (subject to legal exceptions)
Withdraw consent for optional data processing
Opt-out of marketing communications
Restrict processing under certain circumstances

To exercise your rights, contact us at info@lumiseek.com.

11. CONTACT US

If you have any questions about this Privacy Policy or need assistance with your data rights, contact us at:

Email: info@lumiseek.com
Address:

VISAKHAPATNAM
Anchorage, Plot No. 9 & 12 Layout, TP No. 9/74
Survey No. 119, Krishna Nagar, Maharani Peta,
Visakhapatnam, AP 530002, India.

6215 Caminito Plata, San Diego, ca 92120